Official Policy Center

Verified Governance

Seller Policy

Marketplace Seller & Vendor Operating Policy

Mandatory standards, commission structures, payout cycles, fulfillment SLAs, prohibited goods, and code of conduct for vendors.

4 sections (15 clauses)~2 min readUpdated February 28, 2026

Quick topics:

Key Standard
Verified storefronts
Strict merchant verification ensuring high-quality, authentic products.
Verified Protection
Transparent payouts
Bi-weekly and weekly automated payouts directly to seller bank accounts.
Platform Rule
Zero tolerance for fakes
Counterfeit goods result in immediate account termination and escrow forfeiture.
Compliance
Fair dispute mediation
Transparent mediation process protecting both merchants and customers.

Showing 4 of 4 sections

Executive Overview

About This Seller Policy

Applies to all Zimaxs Marketplace users

This Seller Policy governs the relationship between merchants (Vendors) and the Zimaxs Marketplace platform. By registering and operating a storefront on Zimaxs, sellers commit to upholding ethical commercial practices, product authenticity, and customer satisfaction standards.

Section 014 clausesIncludes Notice

KYC documentation, bank verification, and account approval

1.1Vendors must submit valid national identification (CNIC) or NTN business registration certificate.
1.2A verified Pakistani commercial bank account in the registered entity name is mandatory for disbursements.
1.3Vendors must maintain accurate warehouse and dispatch location information for automated pickup dispatch.
1.4Accounts undergo identity and compliance checks within 48 hours of onboarding submission.

Policy Note

Authenticity commitment

All listed goods must be 100% genuine, brand-original items. Selling unauthorized replicas is strictly illegal.

Section 024 clauses

Dispatch deadlines, cancellation limits, and packaging standards

2.1Orders must be packaged and marked "Ready to Ship" within twenty-four (24) business hours of order placement.
2.2Sellers must adhere to platform packaging standards to safeguard items during transit.
2.3Seller-initiated order cancellations must remain strictly below 2% of total order volume monthly.
2.4Persistent dispatch delays or out-of-stock cancellations result in store tier demotion and listing suppression.

Section 034 clausesIncludes Notice

Category commissions, settlement schedules, and payment disbursements

3.1Commission fees vary by product category between 3% and 12%, transparently outlined in the Vendor Portal.
3.2Settlement balances are calculated after deducting returns, delivery fees, and applicable platform commission.
3.3Payouts are executed automatically on a bi-weekly cycle (every 1st and 15th of the month) to verified bank accounts.
3.4Express weekly settlement is accessible for top-rated Platinum and Gold tier verified vendors.

Buyer Guarantee

Guaranteed payment protection

Zimaxs escrow safeguards seller earnings for all completed orders against fraudulent chargebacks.

Section 043 clausesIncludes Notice

Banned product categories, safety standards, and merchant penalties

4.1Prohibited items include counterfeit merchandise, narcotics, weapons, hazardous chemicals, adult media, and pirated software.
4.2Sellers must not solicit off-platform transactions, direct customer contacts, or manipulate platform product reviews.
4.3Violations result in temporary listing suspensions, permanent vendor expulsion, and reporting to relevant authorities.

Important Requirement

Counterfeit penalty

Confirmed distribution of counterfeit merchandise results in permanent blacklisting and financial penalties.

Official Acknowledgment

Agreement & Compliance Notice

Operating on the Zimaxs Marketplace signifies contractual acceptance of these Seller Operating Policies, Platform Terms of Service, and Vendor Agreement provisions.

Legal & Customer Resolution Desk

Questions about vendor policies?

Our Merchant Support and Partner Success team is available to assist you in scaling your business securely on Zimaxs.

Open a Support Ticket Browse Help Center & FAQs

Email Compliance

[email protected]

Toll-Free Helpline

0800-ZIMAXS (24/7)

Buyer Protection

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Track an Order

Live courier status & returns

Fast Tracked Delivery

Nationwide coverage with live SMS and tracking

100% Genuine Guarantee

Direct from verified brands & top rated sellers

7-Day Easy Returns

Hassle-free replacement or quick full refund

24/7 Dedicated Support

Live chat, helpline and prompt resolution

Contact Support

Official Policy Center

Verified Governance

Seller Policy

Marketplace Seller & Vendor Operating Policy

Mandatory standards, commission structures, payout cycles, fulfillment SLAs, prohibited goods, and code of conduct for vendors.

4 sections (15 clauses)~2 min readUpdated February 28, 2026

Quick topics:

Key Standard
Verified storefronts
Strict merchant verification ensuring high-quality, authentic products.
Verified Protection
Transparent payouts
Bi-weekly and weekly automated payouts directly to seller bank accounts.
Platform Rule
Zero tolerance for fakes
Counterfeit goods result in immediate account termination and escrow forfeiture.
Compliance
Fair dispute mediation
Transparent mediation process protecting both merchants and customers.

Showing 4 of 4 sections

Executive Overview

About This Seller Policy

Applies to all Zimaxs Marketplace users

Section 014 clausesIncludes Notice

KYC documentation, bank verification, and account approval

1.1Vendors must submit valid national identification (CNIC) or NTN business registration certificate.
1.2A verified Pakistani commercial bank account in the registered entity name is mandatory for disbursements.
1.3Vendors must maintain accurate warehouse and dispatch location information for automated pickup dispatch.
1.4Accounts undergo identity and compliance checks within 48 hours of onboarding submission.

Policy Note

Authenticity commitment

All listed goods must be 100% genuine, brand-original items. Selling unauthorized replicas is strictly illegal.

Section 024 clauses

Dispatch deadlines, cancellation limits, and packaging standards

2.1Orders must be packaged and marked "Ready to Ship" within twenty-four (24) business hours of order placement.
2.2Sellers must adhere to platform packaging standards to safeguard items during transit.
2.3Seller-initiated order cancellations must remain strictly below 2% of total order volume monthly.
2.4Persistent dispatch delays or out-of-stock cancellations result in store tier demotion and listing suppression.

Section 034 clausesIncludes Notice

Category commissions, settlement schedules, and payment disbursements

3.1Commission fees vary by product category between 3% and 12%, transparently outlined in the Vendor Portal.
3.2Settlement balances are calculated after deducting returns, delivery fees, and applicable platform commission.
3.3Payouts are executed automatically on a bi-weekly cycle (every 1st and 15th of the month) to verified bank accounts.
3.4Express weekly settlement is accessible for top-rated Platinum and Gold tier verified vendors.

Buyer Guarantee

Guaranteed payment protection

Zimaxs escrow safeguards seller earnings for all completed orders against fraudulent chargebacks.

Section 043 clausesIncludes Notice

Banned product categories, safety standards, and merchant penalties

4.1Prohibited items include counterfeit merchandise, narcotics, weapons, hazardous chemicals, adult media, and pirated software.
4.2Sellers must not solicit off-platform transactions, direct customer contacts, or manipulate platform product reviews.
4.3Violations result in temporary listing suspensions, permanent vendor expulsion, and reporting to relevant authorities.

Important Requirement

Counterfeit penalty

Confirmed distribution of counterfeit merchandise results in permanent blacklisting and financial penalties.

Official Acknowledgment

Agreement & Compliance Notice

Operating on the Zimaxs Marketplace signifies contractual acceptance of these Seller Operating Policies, Platform Terms of Service, and Vendor Agreement provisions.

Legal & Customer Resolution Desk

Questions about vendor policies?

Our Merchant Support and Partner Success team is available to assist you in scaling your business securely on Zimaxs.

Open a Support Ticket Browse Help Center & FAQs

Fast Tracked Delivery

Nationwide coverage with live SMS and tracking

100% Genuine Guarantee

Direct from verified brands & top rated sellers

7-Day Easy Returns

Hassle-free replacement or quick full refund

24/7 Dedicated Support

Live chat, helpline and prompt resolution

Marketplace Seller & Vendor Operating Policy

Marketplace Seller & Vendor Operating Policy

Verified storefronts

Transparent payouts

Zero tolerance for fakes

Fair dispute mediation

About This Seller Policy

Agreement & Compliance Notice

Questions about vendor policies?

Email Compliance

Toll-Free Helpline

Buyer Protection

Track an Order

Fast Tracked Delivery

100% Genuine Guarantee

7-Day Easy Returns

24/7 Dedicated Support

Marketplace Seller & Vendor Operating Policy

Marketplace Seller & Vendor Operating Policy

Verified storefronts

Transparent payouts

Zero tolerance for fakes

Fair dispute mediation

About This Seller Policy

Agreement & Compliance Notice

Questions about vendor policies?

Email Compliance

Toll-Free Helpline

Buyer Protection

Track an Order

Fast Tracked Delivery

100% Genuine Guarantee

7-Day Easy Returns

24/7 Dedicated Support