Section 014 clausesIncludes Notice
Criteria for initiating returns and qualifying items
- 1.1Items must be returned in their original packaging with all tags, manuals, accessories, and warranty cards intact.
- 1.2Products must be unworn, unwashed, and undamaged, with original brand seals unbroken where applicable.
- 1.3Return requests must be initiated within 7 calendar days from the date of confirmed delivery.
- 1.4Proof of purchase (order number, invoice, or digital receipt) is required for all returns.
Policy Note
Non-returnable categories
For hygiene and health safety, perishable goods, personal care items, swimwear, undergarments, and custom-made items cannot be returned unless delivered damaged or expired.