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Shipping Policy

Shipping & Delivery Policy

Delivery timelines, nationwide shipping rates, courier partners, tracking procedures, and delivery guarantees.

4 sections (14 clauses)~2 min readUpdated February 28, 2026

Quick topics:

Key Standard
Nationwide coverage
Delivering to over 250+ cities across all provinces in Pakistan.
Verified Protection
Fast dispatch
Standard orders dispatched within 24 to 48 hours of confirmation.
Platform Rule
Insured shipments
Every parcel is covered by transit insurance against loss or damage.
Compliance
COD & pre-paid delivery
Cash on delivery and digital pre-payment supported everywhere.

Showing 4 of 4 sections

Executive Overview

About This Shipping Policy

Applies to all Zimaxs Marketplace users

Zimaxs delivers across all major cities, towns, and regional districts in Pakistan. We collaborate with leading logistics networks to ensure your packages arrive securely, on time, and with complete end-to-end tracking visibility.

Section 013 clausesIncludes Notice

Transparent delivery rates calculated dynamically based on courier and destination

1.1Standard Courier Delivery: Real-time rates calculated transparently at checkout based on parcel weight and destination.
1.2Express Dispatch: Priority dispatch and tracked logistics via TCS, Leopards, and Trax across Pakistan.
1.3Bulky / Heavy Goods: Large appliances and oversized items may incur a weight-based surcharge calculated at checkout.

Policy Note

Transparent Courier Fees

All delivery fees are calculated dynamically based on verified merchant location and delivery address before checkout confirmation.

Section 024 clauses

Expected delivery schedules across urban and remote regions

2.1Major Metros (Karachi, Lahore, Islamabad, Rawalpindi): 2 to 3 business days.
2.2Tier-2 Cities (Faisalabad, Multan, Gujranwala, Peshawar, Quetta, Sialkot): 3 to 5 business days.
2.3Remote & Rural Regions: 5 to 7 business days depending on road access and weather conditions.
2.4Flash Sale / Mega Campaign Peaks: Processing may experience minor delays of 1-2 additional days during Eid, 11.11, or Black Friday events.

Section 034 clauses

Tracking numbers, SMS updates, and live courier status

3.1Once your order ships, you will receive an SMS and email notification containing your courier tracking number.
3.2Track live package progress directly from the "My Orders" tab on our website or mobile app.
3.3Supported logistics partners include Leopards Courier, TCS, CallCourier, Trax, and M&P.
3.4Real-time courier riders will contact you via your verified phone number on the delivery date before arriving.

Section 043 clausesIncludes Notice

Unsuccessful delivery procedures and package inspection rules

4.1Our couriers will make up to three (3) delivery attempts before returning a parcel to the fulfillment center.
4.2If a package arrives with visible tampering or severe damage to outer packaging, refuse delivery and immediately notify support.
4.3Open-parcel verification is supported for select categories prior to COD payment upon request.

Important Requirement

Accurate delivery details

Please ensure your complete delivery address and active mobile number are provided to avoid failed delivery attempts.

Official Acknowledgment

Agreement & Compliance Notice

Deliveries are subject to force majeure events including adverse weather, road closures, and official public holidays.

Legal & Customer Resolution Desk

Questions regarding your shipment?

Track your package online anytime or reach out to our logistics coordination center with your order number.

Open a Support Ticket Browse Help Center & FAQs

Fast Tracked Delivery

Nationwide coverage with live SMS and tracking

100% Genuine Guarantee

Direct from verified brands & top rated sellers

7-Day Easy Returns

Hassle-free replacement or quick full refund

24/7 Dedicated Support

Live chat, helpline and prompt resolution

Shipping & Delivery Policy

Shipping & Delivery Policy

Nationwide coverage

Fast dispatch

Insured shipments

COD & pre-paid delivery

About This Shipping Policy

Agreement & Compliance Notice

Questions regarding your shipment?

Email Compliance

Toll-Free Helpline

Buyer Protection

Track an Order

Fast Tracked Delivery

100% Genuine Guarantee

7-Day Easy Returns

24/7 Dedicated Support

Shipping & Delivery Policy

Shipping & Delivery Policy

Nationwide coverage

Fast dispatch

Insured shipments

COD & pre-paid delivery

About This Shipping Policy

Agreement & Compliance Notice

Questions regarding your shipment?

Email Compliance

Toll-Free Helpline

Buyer Protection

Track an Order

Fast Tracked Delivery

100% Genuine Guarantee

7-Day Easy Returns

24/7 Dedicated Support