Official Policy Center

Verified Governance

Terms of Service

The rules that govern your use of our marketplace: accounts, orders, shipping, returns and your legal rights.

13 sections (77 clauses)~4 min readUpdated February 28, 2026

Quick topics:

Key Standard
18+ to use our services
Minors require parental or guardian consent.
Verified Protection
Prices in PKR
Card, mobile wallet and Cash on Delivery supported.
Platform Rule
7-day returns
Most items from the delivery date, if unused.
Compliance
Governed by Pakistani law
Jurisdiction: Courts of Karachi, Pakistan.

Showing 13 of 13 sections

Executive Overview

About This Terms of Service

Applies to all Zimaxs Marketplace users

These Terms of Service govern your use of our e-commerce platform. Please read them carefully before using our services. By using our platform, you agree to be bound by these terms.

Section 016 clauses

Agreement to use our platform and services

1.1By accessing and using our platform, you accept these terms
1.2You must be at least 18 years old to use our services
1.3Minors require parental or guardian consent
1.4You agree to provide accurate and complete information
1.5You are responsible for maintaining account security
1.6These terms constitute a legally binding agreement

Section 027 clauses

Account creation and management rules

2.1You must create an account to make purchases
2.2One account per person or business entity
2.3Keep your login credentials confidential
2.4Notify us immediately of unauthorized access
2.5You are responsible for all account activity
2.6We reserve the right to suspend or terminate accounts
2.7Account termination does not affect existing orders

Section 037 clauses

Pricing, payment methods, and order processing

3.1All prices are in Pakistani Rupees (PKR) unless stated
3.2Prices are subject to change without prior notice
3.3Payment must be completed to confirm orders
3.4We accept multiple payment methods (card, mobile wallet, COD)
3.5Orders are subject to product availability
3.6We reserve the right to refuse or cancel orders
3.7Promotional codes cannot be combined unless specified

Section 046 clausesIncludes Notice

Delivery timelines and responsibilities

4.1Delivery times are estimates, not guarantees
4.2Shipping costs vary by location and order size
4.3Free shipping may be available for qualifying orders
4.4Risk of loss passes to you upon delivery
4.5You must inspect items upon delivery
4.6Signature may be required for high-value items

Important Requirement

Report issues quickly

Report damaged or missing items within 48 hours of delivery.

Contact support

Section 057 clauses

Return policy and refund procedures

5.17-day return policy for most items from delivery date
5.2Items must be unused and in original packaging
5.3Some items are non-returnable (perishables, custom items, intimate wear)
5.4Refunds processed within 7-10 business days
5.5Return shipping costs may apply
5.6Exchanges subject to product availability
5.7Store credit may be offered as alternative

Section 066 clauses

Vendor obligations and platform role

6.1Vendors must provide accurate product information
6.2Vendors are responsible for product quality and authenticity
6.3Vendors must fulfill orders promptly
6.4We facilitate transactions but are not liable for vendor actions
6.5Report vendor issues to customer support
6.6We may mediate disputes between buyers and vendors

Section 077 clauses

Activities that are not allowed

7.1No fraudulent or illegal activities
7.2No unauthorized access to systems or data
7.3No harassment, threats, or abusive behavior
7.4No spam or unsolicited communications
7.5No violation of intellectual property rights
7.6No reselling without authorization
7.7No automated scraping or data mining

Section 086 clauses

Content ownership and usage rights

8.1All content is owned by us or our licensors
8.2You may not copy, modify, or distribute content without permission
8.3Product images and descriptions are protected
8.4Trademarks and logos are proprietary
8.5User-generated content may be used by us
8.6You grant us license to use your reviews and feedback

Section 096 clausesIncludes Notice

Limits on our legal responsibility

9.1We are not liable for indirect or consequential damages
9.2Our liability is limited to the order value
9.3We do not guarantee uninterrupted or error-free service
9.4Use of the platform is at your own risk
9.5We are not responsible for third-party content or links
9.6Force majeure events exempt us from liability

Important Requirement

Please read carefully

This section limits our legal responsibility to you.

Section 106 clauses

How disputes are handled

10.1Contact customer support for issues first
10.2We will attempt to resolve disputes amicably
10.3Mediation may be required before legal action
10.4Disputes governed by Pakistani law
10.5Jurisdiction: Courts of Karachi, Pakistan
10.6Arbitration may be required for certain disputes

Section 114 clauses

Product warranty information

11.1Products sold "as is" unless otherwise stated
11.2Manufacturer warranties may apply
11.3We make no warranties beyond those stated
11.4Vendor warranties are vendor's responsibility

Section 124 clauses

Your responsibility for claims

12.1You agree to indemnify us against claims arising from your use
12.2You are responsible for your account activity
12.3You will defend us against third-party claims
12.4This includes legal fees and costs

Section 135 clauses

How we update these terms

13.1We may update these terms at any time
13.2Material changes will be notified via email
13.3Changes effective upon posting
13.4Continued use constitutes acceptance
13.5Review terms periodically for updates

Official Acknowledgment

Agreement & Compliance Notice

By continuing to use our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of our services immediately.

Legal & Customer Resolution Desk

Questions about these terms?

Our team can help clarify anything in these Terms of Service.

Open a Support Ticket Browse Help Center & FAQs

Email Compliance

[email protected]

Toll-Free Helpline

0800-ZIMAXS (24/7)

Buyer Protection

100% genuine & escrow backed

Track an Order

Live courier status & returns

Fast Tracked Delivery

Nationwide coverage with live SMS and tracking

100% Genuine Guarantee

Direct from verified brands & top rated sellers

7-Day Easy Returns

Hassle-free replacement or quick full refund

24/7 Dedicated Support

Live chat, helpline and prompt resolution

Contact Support

Official Policy Center

Verified Governance

Terms of Service

The rules that govern your use of our marketplace: accounts, orders, shipping, returns and your legal rights.

13 sections (77 clauses)~4 min readUpdated February 28, 2026

Quick topics:

Key Standard
18+ to use our services
Minors require parental or guardian consent.
Verified Protection
Prices in PKR
Card, mobile wallet and Cash on Delivery supported.
Platform Rule
7-day returns
Most items from the delivery date, if unused.
Compliance
Governed by Pakistani law
Jurisdiction: Courts of Karachi, Pakistan.

Showing 13 of 13 sections

Executive Overview

About This Terms of Service

Applies to all Zimaxs Marketplace users

These Terms of Service govern your use of our e-commerce platform. Please read them carefully before using our services. By using our platform, you agree to be bound by these terms.

Section 016 clauses

Agreement to use our platform and services

1.1By accessing and using our platform, you accept these terms
1.2You must be at least 18 years old to use our services
1.3Minors require parental or guardian consent
1.4You agree to provide accurate and complete information
1.5You are responsible for maintaining account security
1.6These terms constitute a legally binding agreement

Section 027 clauses

Account creation and management rules

2.1You must create an account to make purchases
2.2One account per person or business entity
2.3Keep your login credentials confidential
2.4Notify us immediately of unauthorized access
2.5You are responsible for all account activity
2.6We reserve the right to suspend or terminate accounts
2.7Account termination does not affect existing orders

Section 037 clauses

Pricing, payment methods, and order processing

3.1All prices are in Pakistani Rupees (PKR) unless stated
3.2Prices are subject to change without prior notice
3.3Payment must be completed to confirm orders
3.4We accept multiple payment methods (card, mobile wallet, COD)
3.5Orders are subject to product availability
3.6We reserve the right to refuse or cancel orders
3.7Promotional codes cannot be combined unless specified

Section 046 clausesIncludes Notice

Delivery timelines and responsibilities

4.1Delivery times are estimates, not guarantees
4.2Shipping costs vary by location and order size
4.3Free shipping may be available for qualifying orders
4.4Risk of loss passes to you upon delivery
4.5You must inspect items upon delivery
4.6Signature may be required for high-value items

Important Requirement

Report issues quickly

Report damaged or missing items within 48 hours of delivery.

Contact support

Section 057 clauses

Return policy and refund procedures

5.17-day return policy for most items from delivery date
5.2Items must be unused and in original packaging
5.3Some items are non-returnable (perishables, custom items, intimate wear)
5.4Refunds processed within 7-10 business days
5.5Return shipping costs may apply
5.6Exchanges subject to product availability
5.7Store credit may be offered as alternative

Section 066 clauses

Vendor obligations and platform role

6.1Vendors must provide accurate product information
6.2Vendors are responsible for product quality and authenticity
6.3Vendors must fulfill orders promptly
6.4We facilitate transactions but are not liable for vendor actions
6.5Report vendor issues to customer support
6.6We may mediate disputes between buyers and vendors

Section 077 clauses

Activities that are not allowed

7.1No fraudulent or illegal activities
7.2No unauthorized access to systems or data
7.3No harassment, threats, or abusive behavior
7.4No spam or unsolicited communications
7.5No violation of intellectual property rights
7.6No reselling without authorization
7.7No automated scraping or data mining

Section 086 clauses

Content ownership and usage rights

8.1All content is owned by us or our licensors
8.2You may not copy, modify, or distribute content without permission
8.3Product images and descriptions are protected
8.4Trademarks and logos are proprietary
8.5User-generated content may be used by us
8.6You grant us license to use your reviews and feedback

Section 096 clausesIncludes Notice

Limits on our legal responsibility

9.1We are not liable for indirect or consequential damages
9.2Our liability is limited to the order value
9.3We do not guarantee uninterrupted or error-free service
9.4Use of the platform is at your own risk
9.5We are not responsible for third-party content or links
9.6Force majeure events exempt us from liability

Important Requirement

Please read carefully

This section limits our legal responsibility to you.

Section 106 clauses

How disputes are handled

10.1Contact customer support for issues first
10.2We will attempt to resolve disputes amicably
10.3Mediation may be required before legal action
10.4Disputes governed by Pakistani law
10.5Jurisdiction: Courts of Karachi, Pakistan
10.6Arbitration may be required for certain disputes

Section 114 clauses

Product warranty information

11.1Products sold "as is" unless otherwise stated
11.2Manufacturer warranties may apply
11.3We make no warranties beyond those stated
11.4Vendor warranties are vendor's responsibility

Section 124 clauses

Your responsibility for claims

12.1You agree to indemnify us against claims arising from your use
12.2You are responsible for your account activity
12.3You will defend us against third-party claims
12.4This includes legal fees and costs

Section 135 clauses

How we update these terms

13.1We may update these terms at any time
13.2Material changes will be notified via email
13.3Changes effective upon posting
13.4Continued use constitutes acceptance
13.5Review terms periodically for updates

Official Acknowledgment

Agreement & Compliance Notice

Legal & Customer Resolution Desk

Questions about these terms?

Our team can help clarify anything in these Terms of Service.

Open a Support Ticket Browse Help Center & FAQs

Fast Tracked Delivery

Nationwide coverage with live SMS and tracking

100% Genuine Guarantee

Direct from verified brands & top rated sellers

7-Day Easy Returns

Hassle-free replacement or quick full refund

24/7 Dedicated Support

Live chat, helpline and prompt resolution

Terms of Service

Terms of Service

18+ to use our services

Prices in PKR

7-day returns

Governed by Pakistani law

About This Terms of Service

Agreement & Compliance Notice

Questions about these terms?

Email Compliance

Toll-Free Helpline

Buyer Protection

Track an Order

Fast Tracked Delivery

100% Genuine Guarantee

7-Day Easy Returns

24/7 Dedicated Support

Terms of Service

Terms of Service

18+ to use our services

Prices in PKR

7-day returns

Governed by Pakistani law

About This Terms of Service

Agreement & Compliance Notice

Questions about these terms?

Email Compliance

Toll-Free Helpline

Buyer Protection

Track an Order

Fast Tracked Delivery

100% Genuine Guarantee

7-Day Easy Returns

24/7 Dedicated Support